PBI Bank! - Customer Service

		Home

		Personal Banking

		Business Banking

		Lending

		Trust

		Customer Service

		Contact Us
		Feedback
		Bank-by-Phone
		Service Fees
		Resources
		Notifications
		About PBI

		Investor Relations

Bank by Phone
Relationships you can bank on.

Banking by phone is a convenient way for many of our customers to manage their finances. Access your account 24 hours a day, 7 days a week to perform balance or transaction inquiries. You can even transfer funds between PBI Bank accounts and obtain more information about our products and services.

	Branch Hours and Locations
	Account Information and Funds Transfer
	Instructions for Use of System
	Merchant Check Verification
	Express Loan Calculator
	Lost or Stolen Shazam Card

To Bank by Phone using a touch tone phone, call us toll-free at:

877-238-7564

Branch Hours and Locations
From the main menu:
1)	Press 1 for "Branch Locations and Hours of Operation"
Return to Top

Account Information and Funds Transfer
From the main menu:
1)	Press 2 for "Account Information and Funds Transfer"
2)	Select the appropriate account type or funds transfer
3)	Enter your account number and 4-digit Passcode

	While logged into your account, you can access:
	•	Current Balance
	•	Last 6 withdrawals
	•	Recent deposits
	•	Recent ATM/ACH/Debit transactions
	•	Interest information
	•	Specific transactions
	And:
	•	Change your Passcode
Return to Top

Instructions on How to Use System
From the main menu:
1)	Press 4 for "Instructions on How to Use this System"
Return to Top

Merchant Check Verification
From the main menu:
1)	Press 5 for "Merchant Check Verification"
Return to Top

Express Loan Calculator
From the main menu:
1)	Press 6 for "Express Loan Calculator"
2)	Enter amount to borrow in whole amount, followed by *
3)	Press 1 to continue, 2 to change
4)	Enter term of loan in number of months, followed by *
5)	Press 1 to continue, 2 to change
6)	Enter first two digits of interest rate, then second two after beep
7)	Listen for payment information
Return to Top

Report a Lost or Stolen Shazam Card
From the main menu:
1)	Press 8 for "Lost or Stolen Shazam Card"
2)	You will be given a phone number to call
Return to Top