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Contact information for former Ascencia Customers

We're here to help you

At PBI Bank, we believe that customers come first. Live agents are available to assist you 8:00am to 5:00pm EST Monday through Friday.  Please call us at 1-877-3MYBANK (369-2265)

Email

support@ascencia.com
id@ascencia.com (for attachments)

Telephone

1-877-3MYBANK (369-2265)

Fax

502-499-4811

Mail

PBI Bank, Inc.
P.O. Box 436029
Louisville, KY 40253

Corporate Information

Our Corporate Headquarters are located in Louisville, Kentucky.

You can send correspondence to:
PBI Bank
2500 Eastpoint Parkway
Louisville, KY 40223

Phone: 502-499-4800
Fax: 502-499-4811

Secure Message

To send a secured message, log into our web site and select contact us at the top of your screen.  Then select "New" to create a new message.  Complete the form with all applicable information and click "Submit" to send your message to our Customer Service Team.

Debit Card

If you have any problems with your Star Debit Card service, you can reach a Debit Card Specialist at 1-800-523-4175.

April 2014
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My Branch
Eastpoint
2500 Eastpoint Parkway
Louisville, KY 40223
502-499-4800

Lobby Hours
8:30am - 4:00pm - Monday through Friday
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