We're here to help you
At PBI Bank, we believe that customers come first. Live agents are available to assist you 8:00am to 5:00pm EST Monday through Friday. Please call us at 1-877-3MYBANK (369-2265)
firstname.lastname@example.org (for attachments)
PBI Bank, Inc.
P.O. Box 436029
Louisville, KY 40253
Our Corporate Headquarters are located in Louisville, Kentucky.
You can send correspondence to:
2500 Eastpoint Parkway
Louisville, KY 40223
To send a secured message, log into our web site and select contact us at the top of your screen. Then select "New" to create a new message. Complete the form with all applicable information and click "Submit" to send your message to our Customer Service Team.
If you have any problems with your Star Debit Card service, you can reach a Debit Card Specialist at 1-800-523-4175.