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Where every customer leaves with a smile
   and returns with a friend.

Customer Service

online banking customers


Please send your account-related questions securely through the online banking message center. Simply visit the home page at and log in to online banking. Click "Contact Us" to send a secure message to PBI Bank.


Questions related to online bill pay should be directed to 1-855-223-4743.


If you are not an online banking customer, you can enroll by clicking here.


other ways to contact pbi bank:


Call 1-877-369-2265 to reach customer service.


Bank by phone through an automated system 24 hours a day, 7 days a week by calling 1-877-238-7564.


Send an e-mail to


Send mail to the following address:


PBI Bank, Inc.

P.O. Box 436029

Louisville, KY 40253


banking centers


Visit us at a PBI Bank branch in one of these Kentucky locations.


PBI Bank's corporate headquarters is located at the following address:


PBI Bank, Inc.

2500 Eastpoint Parkway

Louisville, KY 40223


lost or stolen debit cards


To report a lost or stolen debit card, please call 1-866-508-2693.




Looking to join a company recognized as a Best Places to Work in Kentucky? View a list of PBI Bank's available positions by clicking here.


media inquiries


Members of the press can contact PBI Bank by sending an e-mail to


vendor inquiries


If you are interested in selling your product or service to PBI Bank, please send an e-mail to


April 2014

My Branch
2500 Eastpoint Parkway
Louisville, KY 40223

Lobby Hours
8:30am - 4:00pm - Monday through Friday
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