Contact Us

Online Banking Customers

Please send your account-related questions securely through the online banking message center. Simply log in to online banking using the login box above. Then, click "Contact Us" once in online banking to send a secure message to PBI Bank.

Questions related to online bill pay should be directed to 1-855-223-4743.

Former Ascencia Bank Account Holders

Customers who have an account through Ascencia, now a part of PBI Bank, may click here to get more information on how to handle their accounts.

 

Other Ways to Contact PBI Bank

Call 1-877-369-2265 to reach customer service.

Bank by phone through an automated system 24 hours a day, 7 days a week by calling 1-877-238-7564.

Send an e-mail to support@pbibank.com.

Send mail to the following address:
PBI Bank, Inc.
P.O. Box 436029
Louisville, KY 40253

You can also contact us using the form below. You should not include any sensitive information through this e-mail form, such as your account number or Social Security Number.


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Online Banking Customers

Please send your account-related questions securely through the online banking message center. Simply log in to online banking using the login box above. Then, click "Contact Us" once in online banking to send a secure message to PBI Bank.

Questions related to online bill pay should be directed to 1-855-223-4743.

Former Ascencia Bank Account Holders

Customers who hold an account through Ascencia, formerly a division of PBI Bank, may click here to get more information on how to handle their accounts.

 

Other Ways to Contact PBI Bank

Call 1-877-369-2265 to reach customer service.

Bank by phone through an automated system 24 hours a day, 7 days a week by calling 1-877-238-7564.

Send an e-mail to support@pbibank.com.

Send mail to the following address:
PBI Bank, Inc.
P.O. Box 436029
Louisville, KY 40253