Online Banking CustomersPlease send your account-related questions securely through the online banking message center. Simply visit our home page and log in to online banking. Click "Contact Us" to send a secure message to PBI Bank.
Questions related to online bill pay should be directed to 1-855-223-4743.
If you are not an online banking customer, you can enroll in the service by clicking here.
Former Ascencia Account Holders
This information is provided to assist customers who hold an account through Ascencia, a former division of PBI Bank.
Any questions may be directed to PBI Bank's customer service at 1-877-369-2265 or via e-mail at email@example.com.
Other Ways to Contact PBI BankCall 1-877-369-2265 to reach customer service.
Bank by phone through an automated system 24 hours a day, 7 days a week by calling 1-877-238-7564.
Send an e-mail to firstname.lastname@example.org.
Send mail to the following address:
PBI Bank, Inc.
P.O. Box 436029
Louisville, KY 40253
Banking Center LocationsVisit us at a banking center in one of these Kentucky locations.
PBI Bank's corporate headquarters is located at the following address:
PBI Bank, Inc.
2500 Eastpoint Parkway
Louisville, KY 40223
Lost or Stolen Debit CardsTo report a lost or stolen debit card, please call 1-877-369-2265.
CareersAre you looking to join a company recognized as a Best Place to Work in Kentucky? Learn more about PBI Bank and what we have to offer those who come work with us.
Media InquiriesMembers of the press can contact PBI Bank by sending an e-mail to email@example.com.
Vendor InquiriesIf you are interested in selling a product or service to PBI Bank, please send an e-mail to firstname.lastname@example.org.