Contact Us

Online Banking Customers

Please send your account-related questions securely through the online banking message center. Simply visit our home page and log in to online banking. Click "Contact Us" to send a secure message to PBI Bank.

Questions related to online bill pay should be directed to 1-855-223-4743.

If you are not an online banking customer, you can enroll in the service by clicking here.

Former Ascencia Account Holders

This information is provided to assist customers who hold an account through Ascencia, a former division of PBI Bank.

Any questions may be directed to PBI Bank's customer service at 1-877-369-2265 or via e-mail at

Other Ways to Contact PBI Bank

Call 1-877-369-2265 to reach customer service.
Bank by phone through an automated system 24 hours a day, 7 days a week by calling 1-877-238-7564.
Send an e-mail to
Send mail to the following address:
PBI Bank, Inc.
P.O. Box 436029
Louisville, KY 40253

Banking Center Locations

Visit us at a banking center in one of these Kentucky locations.
PBI Bank's corporate headquarters is located at the following address:
PBI Bank, Inc.
2500 Eastpoint Parkway
Louisville, KY 40223

Lost or Stolen Debit Cards

To report a lost or stolen debit card, please call 1-877-369-2265.


Are you looking to join a company recognized as a Best Place to Work in Kentucky? Learn more about PBI Bank and what we have to offer those who come work with us.

Media Inquiries

Members of the press can contact PBI Bank by sending an e-mail to

Vendor Inquiries

If you are interested in selling a product or service to PBI Bank, please send an e-mail to

You can also contact us using the form below. You should not include any sensitive information through this e-mail form, such as your account number or Social Security Number.

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