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Where every customer leaves with a smile
   and returns with a friend.


Contact Us

online banking customers

Please send your account-related questions securely through the online banking message center. Simply visit the home page at and log in to online banking. Click "Contact Us" to send a secure message to PBI Bank.

Questions related to online bill pay should be directed to 1-855-223-4743.

If you are not an online banking customer, you can enroll by clicking here.

other ways to contact pbi bank:

Call 1-877-369-2265 to reach customer service.

Bank by phone through an automated system 24 hours a day, 7 days a week by calling 1-877-238-7564.

Send an e-mail to

Send mail to the following address:

PBI Bank, Inc.

P.O. Box 436029

Louisville, KY 40253

banking centers

Visit us at a banking center in one of these Kentucky locations.

PBI Bank's corporate headquarters is located at the following address:

PBI Bank, Inc.

2500 Eastpoint Parkway

Lousiville, KY 40223

lost or stolen debit cards

To report a lost or stolen debit card, please call 1-866-508-2693.


Looking to join a company recognized as a Best Places to Work in Kentucky? View a list of PBI Bank's available positions by clicking here.

media inquiries

Members of the press can contact PBI Bank by sending an e-mail to

vendor inquiries

If you are interested in selling your product or service to PBI Bank, please send an e-mail to


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