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Where every customer leaves with a smile
   and returns with a friend.

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CUSTOMER SERVICE

ONLINE BANKING CUSTOMERS

 
Please send your account-related questions securely through the online banking message center. Simply visit the home page at www.pbibank.com and log in to online banking. Click "Contact Us" to send a secure message to PBI Bank.
 
Questions related to online bill pay should be directed to 1-855-223-4743.
 
If you are not an online banking customer, you can enroll by clicking here.
 

OTHER WAYS TO CONTACT PBI BANK:

 
Call 1-877-369-2265 to reach customer service.
 
Bank by phone through an automated system 24 hours a day, 7 days a week by calling 1-877-238-7564.
 
Send an e-mail to support@pbibank.com.
 
Send mail to the following address:
 
PBI Bank, Inc.
P.O. Box 436029
Louisville, KY 40253
 

BANKING CENTERS

 
Visit us at a banking center in one of these Kentucky locations.
 
PBI Bank's corporate headquarters is located at the following address:
 
PBI Bank, Inc.
2500 Eastpoint Parkway
Louisville, KY 40223
 

LOST OR STOLEN DEBIT CARDS

 
To report a lost or stolen debit card, please call 1-800-383-8000.
 

CAREERS

 
Looking to join a company recognized as a Best Places to Work in Kentucky? View a list of PBI Bank's available positions by clicking here.
 

MEDIA INQUIRIES

 
Members of the press can contact PBI Bank by sending an e-mail to press@pbibank.com.
 

VENDOR INQUIRIES

 
If you are interested in selling your product or service to PBI Bank, please send an e-mail to sales@pbibank.com.
 

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